Returns
Eligibility for Returns
You have the right to return any item purchased from our website within 14 days from the date you received it. To be eligible for a return, your item must be:
- Unused: The product should be in the same condition as when you received it, without any signs of wear or use.
- In the Original Packaging: The item must be returned in its original packaging, including all accessories, manuals, and other items that came with the product.
How to Initiate a Return
To start a return, please contact our customer service team at [Your Contact Email or Phone Number] with your order number and details about the product you would like to return. Our team will provide you with the necessary instructions for the return process.
You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Return Address
Please send your returned item to the following address:
SEIR LLC
Hristo Belchev str 2
Sofia 1000
Bulgaria
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Refund Processing Time
- Credit/Debit Card Payments: Please allow 5-10 business days for the refund to be processed by your card issuer.
- Bank Transfers: Refunds via bank transfer may take up to 7 business days to process.
Non-returnable items
The following items cannot be returned:
- Custom or personalized products
- Gift cards
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
Contact Us
If you have any questions about our return and refund policy, please do not hesitate to contact us by email: [email protected]